Update - We are continuing to experience issues with automatically issuing invoices that are in the approved status.
Advised workaround is to manually issue the invoice to your customer and mark the invoice as issued so that it is not sent once this issue is resolved.
Feb 25, 2026 - 16:01 UTC
Advised workaround is to manually issue the invoice to your customer and mark the invoice as issued so that it is not sent once this issue is resolved.
Feb 25, 2026 - 16:01 UTC
Identified - Work is on going to resolve the issues with the Bulk invoicing functionality.
Feb 25, 2026 - 10:16 UTC
Feb 25, 2026 - 10:16 UTC
Investigating - Clients may experience issues generating, viewing and approving bulk invoices generated by the bulk invoicing robot.
We are also experiencing errors automatically sending out invoices that are in the approved status.
We are working to resolve these issues with our normal support hours.
Feb 24, 2026 - 16:23 UTC
We are also experiencing errors automatically sending out invoices that are in the approved status.
We are working to resolve these issues with our normal support hours.
Feb 24, 2026 - 16:23 UTC
CocoonOPS
Degraded Performance
Web Application
Degraded Performance
Document Generation
Operational
Report Generation
Operational
Sync with CocoonTMP
Operational
Xero Integration
Operational
QuickBooks Integration
Operational
API
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CocoonTMP
Operational
Web Portal
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FTP Document Ingest
Operational
Shipment Database Polling
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New Bookings
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CocoonCARBON
Operational
Web Portal
Operational
API
Operational
CocoonDEM
Operational
Email Messaging
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Developer Portal
Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance