Following a number of issued this morning, at 11:40GMT we completed some emergency maintenance on the platform. The platform should now remain stable and we are continuing to monitor the platform services.
Posted Sep 30, 2026 - 10:45 UTC
This incident affected: CocoonTMP (Web Portal, FTP Document Ingest, Shipment Database Polling, New Bookings), CocoonOPS (Web Application, Document Generation, Report Generation, Sync with CocoonTMP, Xero Integration, QuickBooks Integration, API), CocoonCARBON (Web Portal, API), and CocoonDEM, Email Messaging, Developer Portal.